VERMEG held the second edition of its Digital Meet Up on February 27, 2020, in front of the Eiffel Tower in Paris with 100 CxOs and decision makers from the banking and insurance sectors.
Digital Meet Up 2020
How to Accelerate your Digital Transformation?
VERMEG held the second edition of its Digital Meet Up on February 27, 2020, in front of the Eiffel Tower in Paris, with 100 CxOs and decision makers from the banking and insurance sectors.
The debates were highly stimulating and thought provoking, with keynotes from management and IT consulting players (Oliver Wyman and OCTO, part of Accenture Digital), and roundtables with leading financial institutions (Alan, AssurOne, CACEIS, Caisse des Dépôts, Crédit Agricole, La Parisienne Assurances).
New uses, new needs… The digital lifestyle of customers has forever transformed the way financial institutions, banks and insurance companies understand their customers, interact with them and offer their services. Major changes are already underway, but the changes that are expected from 2020 to 2025 will be unprecedented. Only yesterday, projects were being carried out to automate established processes. We are now exploring new ways of doing things in changing and uncertain environments.
When vision and value collide. The state of the financial services industry 2020
Xavier Boileau, Partner Digital, Oliver Wyman
How to boost your digital transformation? During the event, our experts listed a number of proven solutions: implementing new digital journeys, combining design thinking and agile methodology, rethinking your customer relationship model, exploiting the wealth of data, the power of the cloud and artificial intelligence.
Do you want to boost your digital transformation?
Make your digital transformation program a success.
Ludovic Cinquin, OCTO Technology
Videos
Digital transformation will be key to recovery
The Banque de France is the French pillar of the Eurosystem, a federal system formed by the European Central Bank and the national central banks of the euro area.
Its three main missions are monetary strategy, financial stability and the provision of economic services to the community. Following government announcements, the Banque de France has done everything possible to ensure public service continuity and serve businesses and people during the lockdown.
Consumer credit: From the obstacle course to customer path
One in every five French people today has consumer credit. This is a high and growing figure, which may come as a surprise, given that granting such a credit is a real obstacle. How can one move from this obstacle course to the optimal customer path? Here are some insights.
Making the underwriting process faster with digital transformation
Group insurance is an insurance contract offered by the company to its employees and their dependents. The granting of such contract is found to be a very complex process.
Placing your customers at the heart of your strategy more than ever before
Alan is a digital health insurance company. This insurer seeks to promote simplicity with 100% digital processes. Alan directly distributes its complementary health care products as well as services, like Alan Map. With Alan Map, patients are informed of the amount of practitioner’s fees before the service is provided. Alan also introduced a free telemedicine service confirming that meditation app subscription is eligible for reimbursement, for the first time in France. Today, it has more than 70.000 members and 4500 companies. Alan is the first new independent insurance company licensed in France since 1986.
Embrace failure and try Agile as a solution to your challenges
Alan is a digital health insurance company. This insurer seeks to promote simplicity with 100% digital processes. Alan directly distributes its complementary health care products as well as services, like Alan Map. With Alan Map, patients are informed of the amount of practitioner’s fees before the service is provided. Alan also introduced a free telemedicine service confirming that meditation app subscription is eligible for reimbursement, for the first time in France. Today, it has more than 70.000 members and 4500 companies. Alan is the first new independent insurance company licensed in France since 1986.
The ideal customer journey is always a journey into the unknown
Created in 1829, La Parisienne Assurances is the oldest independent French insurance company. It designs tailor-made P&C insurance products and services (auto, property damage, affinity insurance). The services platform is uniquely designed for its distribution partners (insurers, insurance intermediaries as well as reinsurers, collaborative platforms, and mass distribution)
Adapting to alternative types of usage
Crédit Agricole Consumer Finance is a major player in consumer credit. The group has presence in 17 countries in Europe, as well as China and Morocco. CA Consumer Finance offers multi-channel financial and insurance solutions and it has two basic goals consisting of adapting to new trends of consumption and reinventing consumer credits.
Dominique Pennelier is the Deputy General Manager of CA Consumer Finance.
Digital transformation: a key to new services
Digital transformation: a key to new services WHAT IS THE MISSION ENTRUSTED WITH THE CAISSE DES DÉPÔTS ET CONSIGNATIONS (CDC)? Caisse des Dépôts et Consignations (CDC) is a public financial institution carrying out public interest missions, including managing savings accounts (Livret A savings account, sustainable and solidarity development savings account) and financing public-private projects. CDC is Europe’s only financial institution relying on the nation’s protection, aRead more
Improve operational efficiency and standout in customer servicing
Crédit Agricole and Santander JV (CACEIS) is a European leader dedicated to asset servicing. The joint venture is established in 18 countries, in Europe and Latin America. CACEIS has EURO 4000 billion in assets under custody and employs 4000 people. Its Financial Assets Management is related to capital management in compliance with regulatory and contractual constraints. CACEIS Bank adopts business process outsourcing (BPO) in highly regulated industries and supports ESN activities to help its customers with product development process. CACEIS customers are asset managers and institutional investors (insurers, pension funds, etc.).
From digital transformation to rebound strategy
With the emergence of new uses and stakeholders, distinction is now all about customer experience rather than a product or service. This observation is attributed to the development of “digital journeys” for the major banking and trade industries (collective subscription, consumer credit). Customers
White paper
How to boost your digital transformation? As we were preparing our VERMEG Digital Meet-Up event in Paris, we compiled testimonials from financial services executives about best practices and proven solutions: implementing new digital journeys, combining design thinking and agile methodology, rethinking your customer relationship model, exploiting the wealth of data, the power of the cloud and artificial intelligence.
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