Claims and Benefits Administration
Consumers today expect the same levels of service from their insurance company that they receive from providers in other service industries, such as retail and mobile phone providers.
With Claims & Benefits being one of the most critical service activities in the insurance industry, efficient claims and benefits administration is critical for creating positive word-of-mouth, achieving customer loyalty, and increasing wallet share. However, the complexity of managing a claims environment with multiple systems and manual hand-offs can create errors and delays that can adversely affect customers’ experiences.
You need a system that helps you improve efficiency and meet consumer expectations, by enabling quicker, more accurate claims resolution — an enterprise-wide claims-processing solution that is easy to integrate with your existing infrastructure and delivers flexibility, scalability and configurability.
VERMEG provides a comprehensive solution that manages the entire claims process — from initial notification through claim disposition and payment:
- First notice of loss
- Coverage verification
- Claims handling and adjuster notes
- Bodily injury evaluation
- Fraud detection
- Litigation management
- Vendor management
- Mobile claims services
- Medicare reporting
- Negotiation and settlement
- Final payment
VERMEG’s solution is focused on enabling insurance companies to increase productivity and reduce operational costs, ensure accurate and consistent claims decisions, improve service levels, and reduce backlogs.