Episode highlights

“There’s three principles, cross-cutting principles, that are within the duty and four key outcomes and the outcomes are across products and services, price and value, consumer understanding and lastly, consumer support.” – Matthew Tyrrell.

“The FCA has been very clear that it’s building out a digital unified intelligence environment, which is a kind of space to bring together different data sources to sort of cut slice, dice and gain insights from doing so that wouldn’t historically have been possible.” – Matthew Tyrrell.

“In terms of what firms can do, being open, honest and self-critical, if you’d like about where you are today, and prioritizing against that; it’s a long-term journey. So working out where your biggest risks are and what actions you can take today might not be perfect, but what action you take today against those priority areas is important.” – Matthew Tyrrell