Digital transformation: a key to new services

WHAT IS THE MISSION ENTRUSTED WITH THE CAISSE DES DÉPÔTS ET CONSIGNATIONS (CDC)?

Caisse des Dépôts et Consignations (CDC) is a public financial institution carrying out public interest missions, including managing savings accounts (Livret A savings account, sustainable and solidarity development savings account) and financing public-private projects.

CDC is Europe’s only financial institution relying on the nation’s protection, a status that confers it with autonomy and independence. Created in 1816 to restore confidence, its first task is to create, conserve, and return the values entrusted to it.

The CDC was active above all in promoting the country and its economic development. It uses funds of Livret A savings account to finance the social housing sector. Ever attentive to local public investment policies, it mobilizes its funding capacities to carry out infrastructure projects and invest in green technologies to accelerate and support the energy transition. It pays special attention to digital transition. Attentive to companies’ development, the CDC enrolls in their direct investment, a type of investment that paves the way towards more developmental opportunities. Strengthening the commitment towards development, CDC has finalized the agreement to create a joint subsidiary with the State and Bpifrance (Public Investment Bank)

WHAT CHALLENGES DOES CDC ENCOUNTER AND HOW DO THEY HELP TO FURTHER TRANSLATE THE PROJECTS?

Activities of the CDC IT department have basically two main axes: the rise of business or organizational agility and the implementation of services platforms, specifically designed to provide citizens and local communities with new uses.

SCALED AGILE FRAMEWORK

The main focus of CDC was to adopt a scaled agility and create agile teams within the IT department. This initiative required the renewal of all professions in an attempt to shift from a customer-supplier approach towards a more open and collaborative one, a shift that involved various marketing techniques.
The prior goal of implementing a scaled agility framework depended upon the time-to-market. The initial achieved outcomes were motivating as the driven force of the CDC offering online training sessions to 25 million citizens, in collaboration with the Ministry of Employment were exceptional. This success was materialized by “Mon compte formation”, a mobile application that has already been downloaded by more than a million citizens.

SERVICES PLATFORMS

The platforms intended for the services enhancement provided by the CDC while attempting to act as the entry point for a global ecosystem were launched by interdependent stakeholders.

The CDC core services targeted mainly local communities and citizens’ services. These services include the management of citizens’ new training account, disability management, ageing experience management to assist the elderly with the management of their daily lives.

For illustrative purposes, the Handicap platform, launched in collaboration with the Ministry of Social Affairs, aiming to provide financial resources and customer journey support services. The same service was developed by the Post Office as an entry point for all public services.

WHAT ARE THE BENEFITS OF THESE PROJECTS?

The CDC is fully aware that digital transformation is not intended to provide digital solutions for old processes but rather to implement new approaches and services. The new business models vary by means of services offered to countries and citizens. The predominant goal of these services is to make citizens’ lives easier by reducing the complexity of procedures and rules.

CDC strives to achieve positive outcomes in internal operational efficiency, performance improvement, and skills development for employees. With the development of IT professions, the CDC IT department has 1.500 employees, 30% of whom are entrusted with digital transformation projects. The rest of the employees are dedicated to legacy and Application Portfolio Management. Coaching was the key for business development.