HOW NOT TO TRANSFORM A LEGACY INSURER

Brahim Halmaoui, Senior VP for Insurance, VERMEG, shares his views on how NOT to proceed with the transformation of an insurance organisation.

“Irrespective of which field of insurance they are in, which region, or what size of business they are, transformation needs to take them from a centuries-old model of selling insurance through very silo-based operations – where we have people who specialise in risk management, policy administration, claims management etc. to one that is more open, based on services, as opposed to products and transactions.”