Remote assistance – Vermeg Wealth Management / Vermeg Institutional Management (formely Soliam) :
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How it works ?
Step 1: You contact a consultant of our support team who determines with you the nature of your problem and if the use of GoToAssist is needed to solve the problem.
Step 2: If this use is required, the consultant provides you with a unique connection code to connect yourself to this page. Enter the code in the field below and click the Continue button to initiate the screen-sharing session.
Step 3: You are prompted to download a small virus-free plug-in.
Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.