Vermeg recognises the importance of efficient customer support and has created a number of customer support capabilities that are popular with clients. Vermeg's web-based anomaly tracking system is especially useful, allowing clients to submit and describe issues in real time and to recieve real time responses from an experienced support team. With the system also able to monitor the quality of client support provided using agreed Key Performance Indicators (KPI) against the SLA, it enables customers to benchmark this support.
Vermeg's outstanding customer support has been industry recognized, gaining the independent B.I.S.S. Accreditation each year for the past 6 years. The B.I.S.S. Benchmarking Report notes, "The customer support capability supplied by Vermeg from its Tunis hub is nothing short of sensational." B.I.S.S. Research.
Vermeg customizes support for each of its customers through the Service Level Agreement (SLA).
- 24-7 Support services
- On-Site Support
- Customized response times & agreed escalation procedure
- Provision of Swift releases and enhancements